Privacy Policy
Intermech (Pty) Ltd
Last updated: July 2026
Intermech (Pty) Ltd respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, or interact with our online advertising.
This policy applies to the website: www.intermech.net and to enquiries submitted to Intermech through the website, phone, email or related digital channels.
1. Who we are
Intermech (Pty) Ltd is a South African supplier of industrial sealing solutions, including rubber bellows, industrial gaskets, gland packing and related sealing and vibration-control products.
Business name: Intermech (Pty) Ltd
Registration number: 1997/02751/07
Website: www.intermech.net
Email: info@fluidseal.co.za
Telephone: 011 818 2372
Physical address: 76A Pearse Road, Nuffield, Springs, Gauteng, South Africa, 1567
Information Officer / Privacy Contact: Eloise Piper
For privacy-related queries, please contact us at: info@fluidseal.co.za
2. Personal information we collect
We may collect personal information when you:
- complete a contact or quote enquiry form;
- email Intermech directly;
- call us;
- click on our phone number or email address on the website;
- interact with our Google Ads;
- browse our website; or
- communicate with us about our products or services.
The personal information we may collect includes:
- your name;
- company name;
- email address;
- telephone number;
- location or region;
- product enquiry details;
- quotation requirements;
- application or technical information you choose to provide;
- communication records;
- website usage data;
- device, browser and IP-related information collected through analytics and cookies.
We do not intentionally collect special personal information, children’s personal information, or unnecessary personal information through this website.
3. How we use your personal information
We use personal information for legitimate business and communication purposes, including to:
- respond to product enquiries;
- prepare quotations;
- provide information about Intermech products;
- assist with product selection and application guidance;
- process sales or service-related communication;
- follow up on enquiries;
- improve the website and user experience;
- measure website and advertising performance;
- understand which products and pages attract enquiry interest;
- maintain business records;
- comply with legal, tax, accounting or operational requirements; and
- protect our website, systems and business from misuse or unauthorised access.
We only collect and use personal information where we have a lawful reason to do so, including where it is necessary to respond to your enquiry, provide a requested service, comply with a legal obligation, or pursue legitimate business interests in a reasonable and lawful manner.
4. Contact forms and enquiry information
When you submit an enquiry through the website contact form, the information you provide is used to respond to your request.
This may include your name, company, contact details and any product or application details you include in your message.
Please do not submit confidential technical, commercial or personal information through the website unless it is necessary for your enquiry.
5. Phone calls and email enquiries
If you call or email Intermech, we may use the information you provide to:
- respond to your enquiry;
- discuss product requirements;
- prepare or follow up on a quotation;
- provide product guidance;
- keep records of business communication; and
- manage ongoing customer or supplier relationships.
Intermech may keep reasonable records of enquiries and correspondence for operational, legal and administrative purposes.
6. Cookies and website tracking
Our website uses cookies and similar technologies to support website functionality, understand website performance and measure advertising activity.
A cookie is a small file placed on your device when you visit a website. Some cookies are necessary for the website to function, while others help us understand how visitors use the website or how advertising performs.
We use CookieYes to display a cookie consent banner and to help manage cookie preferences. CookieYes can be used to display a consent banner, manage cookie preferences, block third-party cookies before consent where configured, and allow users to change their cookie choices.
You can manage your cookie preferences through the cookie banner or cookie settings option on the website.
7. Types of cookies we may use
The website may use the following categories of cookies:
Strictly necessary cookies
These cookies are required for the website to function correctly and cannot usually be switched off through the cookie banner.
Analytics cookies
These cookies help us understand how visitors use the website, including which pages are viewed, how users move through the site and whether website improvements are needed.
Advertising and conversion cookies
These cookies may help us understand whether users who clicked on Intermech Google Ads later contacted us, submitted an enquiry, clicked a phone number or clicked an email link.
Functional cookies
These cookies may help remember settings or improve the user experience, where applicable.
The specific cookies used on the website may change from time to time. The CookieYes banner or cookie policy tool should display the latest cookie list after scanning the website.
8. Google Analytics, Google Tag Manager and Google Ads
Intermech uses Google tools to measure website and advertising performance. These may include:
- Google Analytics 4;
- Google Tag Manager;
- Google Ads;
- Google Ads conversion tracking.
These tools help us understand website traffic, enquiry activity and advertising performance. For example, we may measure whether a visitor:
- submitted the contact form;
- clicked a phone number;
- clicked an email address;
- visited a product page after clicking an advert; or
- interacted with the website after seeing or clicking an advert.
Google Consent Mode may also be used through the cookie consent setup to communicate users’ consent choices to Google tags. Google explains that consent mode helps Google tags adjust behaviour based on users’ consent choices.
Google may process information such as device information, browser information, IP-related information, website activity and ad interaction data in accordance with its own privacy and technology policies.
You can learn more about how Google uses information from sites and apps that use Google services by visiting Google’s privacy and advertising information pages.
9. Google Ads conversion tracking
Intermech may use Google Ads conversion tracking to understand whether Google Ads are generating relevant enquiries or website actions.
Conversion tracking may record actions such as:
- calls from Google Ads;
- website phone-number clicks;
- website email-address clicks;
- contact form submissions; and
- other enquiry-related actions.
This information helps Intermech assess whether advertising spend is being used effectively and whether campaigns are attracting relevant industrial product enquiries.
10. Remarketing and advertising features
At this stage, Intermech’s advertising activity is focused on Search advertising and conversion measurement.
If Intermech later enables remarketing, personalised advertising, Google signals or other Google Analytics advertising features, this Privacy Policy should be reviewed and updated where needed. Google requires websites using Analytics advertising features to disclose the features used and how users can opt out.
11. How we share personal information
We do not sell personal information.
We may share personal information only where reasonably necessary, including with:
- employees or authorised representatives of Intermech;
- service providers who help operate the website, email, hosting, analytics or advertising systems;
- IT, web development or marketing service providers;
- accounting, legal or professional advisers where required;
- regulators, authorities or law enforcement where legally required; and
- third parties where necessary to protect Intermech’s rights, systems or lawful interests.
Where third-party service providers process personal information on our behalf, they are expected to handle it securely and only for the purpose for which it was provided.
12. International processing
Some of the tools and service providers used by Intermech, including Google services, may process or store information outside South Africa.
Where personal information is transferred or processed outside South Africa, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in a lawful and secure manner.
13. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Enquiry and quotation records may be retained for business, legal, accounting, operational or customer service purposes.
Analytics and advertising data may be retained according to the settings used in Google Analytics, Google Ads and related tools.
14. Security of personal information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include controlled access to systems, secure website tools, password protection, hosting security, plugin updates, website monitoring and appropriate internal handling of enquiry information.
No website, email system or internet transmission is completely secure. Users should take care when submitting information online.
15. Your privacy rights
Subject to applicable law, you may have the right to:
- ask what personal information we hold about you;
- request access to your personal information;
- ask us to correct or update inaccurate information;
- object to certain processing of your personal information;
- ask us to delete information where legally appropriate;
- withdraw consent where processing is based on consent;
- request that we stop sending direct marketing communication; and
- lodge a complaint with the Information Regulator South Africa.
POPIA provides conditions for lawful processing and rights relating to personal information processed by public and private bodies.
To exercise your rights, please contact us at: info@fluidseal.co.za
We may need to verify your identity before responding to a request.
16. Direct marketing
Intermech may contact existing or prospective business contacts about relevant products, quotations or services where lawful and appropriate.
You may opt out of direct marketing communication at any time by contacting us or using any unsubscribe option provided in the communication.
17. Links to third-party websites
The Intermech website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of third-party websites.
Users should review the privacy policies of any external websites they visit.
18. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, analytics setup, advertising tools or cookie practices.
The latest version will be published on this website with the updated date shown at the top.
19. Contact us
For privacy-related questions, requests or concerns, please contact:
Intermech (Pty) Ltd
Email: info@fluidseal.co.za
Telephone: 011 818 2372
Website: www.intermech.net
Address: 76A Pearse Road, Nuffield, Springs, Gauteng, South Africa, 1567
Information Officer / Privacy Contact: Eloise Piper